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Student Support

Navigating the many programs and services offered by HWCOM and FIU can be daunting. To help guide medical students to obtain the support they need, the Office of Student Affairs, Student Support Services provides a central point of contact for information, consultation, and guidance. The student support services team is available to all medical students, regardless of academic standing. Their goal is to promote student academic and personal success in an individualized, sensitive, and confidential manner.

Asking for help does not mean that we are weak or incompetent. It usually indicates an advanced level of honesty and intelligence.Anne Wilson Schaef, author

Our Services

Services provided by the office include:

Professionalism Coaching

We provide guidance and coaching to students regarding issues concerning professionalism and the learning environment.

Academic Counseling

We aid students who are required to appear before the Medical Student Evaluation and Promotions Committee.

Educational Support Services

We help evaluate and refer students to educational support services based on their individual needs. Such services include:

  • Academic Advisors
  • Peer Tutoring Program
  • Learning Specialist
  • PLC Peer Training Program
  • Ombuds Office

Health Services

We help refer students to health and wellness services, including:

Contact Us

To make an appointment contact Dr. Heidi von Harscher. Dr. von Harscher also maintains an open-door policy and will see students in her office (inside PLC Semmelweis).


Dr. Heidi von Harscher
Director of Medical Student Support Services
Office: AHC2 366
Tel: 305-348-1461

Tatiana Felix 
Assistant Director, Student Support Services 
Office: AHC2 368 
Tel: 305-348-0642