IT Field Analyst II
Office: AHC2 358
Ariel Vecino is responsible for receiving and managing technical requests from faculty, staff, and students. This includes, but is not limited to: technical support, classroom set-up, hardware, and software quote requests. He is responsible for managing and administering the ticketing system for the Help Desk. He also works on special projects as needed.
Previously, Vecino worked as Critical Issues Team Resolution Specialist at Dell Alienware, where he was responsible for providing Level II technical support and problem resolution for escalated customers, government and corporate contracts, Alienware Luxury (ALX) line of systems, and executive-level customers across the United States.