Title: Clinical IT Field Analyst I
Office: AHC2 358
Department(s): Information Technology
Mr. Ariel Vecino joined Florida International University (FIU) Herbert Wertheim College of Medicine (HWCOM) as IT Help Desk Assistant for the Information Technology department in June 2012. Mr. Vecino is responsible for receiving and managing technical requests from faculty, staff and students. This includes, but is not limited to: technical support, classroom set-up, hardware and software quote requests. He is responsible for managing and administering the ticketing system for the Help Desk. He also works on special projects as needed.
Previously, Mr. Vecino worked as Critical Issues Team Resolution Specialist at Dell | Alienware, where he was responsible for providing Level II technical support and problem resolution for escalated customers, government and corporate contracts, Alienware Luxury (ALX) line of systems, and executive level customers across the United States. He is currently pursuing a Bachelor of Arts in Asian Studies at FIUâs College of Arts and Sciences.